By Rob Arone • January 22nd, 2014

Question:

Just upgraded my machine to Win7 (64 bit) and installed Act! 2010. My previous machine had XP and ACT 2008. I am unable to get ACT 2010 to open the 2008 files. I navigate to where they are and when I open the pad file, nothing happens.

What, please, am I missing?

Answer: 

If you are using dual screen monitors, it’s possible the ACT! window is open but minimized. To check, go into your Windows Task Manager, and if ACT! is there under the Applications tab, right-click on it and choose Switch To, then Bring to Front.

Question:

I am opening the database with the pad file through ACT!. And, yes, I am able to open the ACT 2010Demo. It opens just fine. When I select Open Database, and navigate to my  desired database, (same machine, different drive) it freezes for a moment and gives the following error message:

"The database clifton could not be accessed. In order to access this database, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software on your computer of the server. "

Answer:

Are you opening the database with the .pad file through ACT! (File > Open Database) or from a shortcut on your desktop? Can you open ACT! and then open another database, like the demo (ACT2010Demo)? Do you see ACT! running under either the Applications or Processes tab in the Task Manager?

Question:

Again, same machine, no server. Is there a format I should export the data in from 2008 to make it easy for poor, old 2010 to be able to open them?

Answer:

It sounds like you have moved the database files from one machine to another, or from it’s original folder.  If that is correct, you will need to rename the PAD file associated with the 2008 database (rename it – add ‘.old’ to the end).  Then using File > Open Database > change the file type to ADF > locate the ADF file associated with the 2008 database and select it.  This will create a new PAD file.

Note: The PAD file is just a pointer to the ADF.  If the database was moved, the PAD file is most likely pointing to the old path/computer – which it cannot locate.

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