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Using the History List for a simple Act! Report

December 21st, 2016 • By: Jon Klubnik Uncategorized

The first step for Act! users is getting the data in effectively. Use history (CTRL-H), not notes. Why ? Notes don’t allow Act! to do all the analysis. But a history classifies entries as “Call Completed”, “Meeting Held” or “On-Site Presentation”. Then, the report tools count history entries by type, date, sales rep etc.

In version 17.1+, you can change the default result from “Appointment Completed” to something else like “Call Completed”. Here is how:

  1. Tools -> Preferences
  2. Click Startup Tab
  3. Under History, select a history type as default

Then, you can create an ad hoc report using the History List View (v16+ )


This list can be exported to Excel for easy data minipulation.

Published with Permission from Mark Mondo.  Originally at http://www.mondocrm.com/act-reports-easy-first-step/

Download Trial Version Of ACT

December 10th, 2016 • By: Jon Klubnik Act! Questions & Answers, Popular

If you are a looking for the download links for ACT software. Here they are.

Download Page for Act! Premium

or for Pro

Download Page for ACT Pro

If you want to test the latest version of Act! before you purchase, check out our demo site at http://GoTryAct.com

How Act! works with Quotewerks

November 25th, 2016 • By: Jon Klubnik Uncategorized

Quotewerks has a built in contact manager, but it really isn’t a CRM like Act.  We suggest using a Contact management tool like ACT rather than just the built in Rol-A Dex that comes with Quotewerks.  Here’s why.

A CRM is going to provide buckets or holding area for a variety of bits of information regarding the relationship between your company and the people and organizations you are selling to.  In Act!, this includes people (contacts), Companies, meetings and phone calls (Tasks) as well as information about the deals (Opportunities) you are working on

In terms of the flow between Act! and Quotewerks, the information from the contact (or person) is captured in Act! and flows to Quotewerks when the quote is created.  Basic contact information along with any additional contact fields can all be pushed from Act! into Quotewerks when the Quote is created.

Special issues with Citrix Receiver following computer hibernation/sleep

January 18th, 2016 • By: Jon Klubnik Uncategorized

Specific issues with the Citrix receiver (and other applications) can sometimes occur when bringing a computer out of sleep or hibernation.  It is not uncommon for various programs to not properly start or fully start after awakening from this low power state.  This article is designed to help increase the frequency of recovering from sleep/hibernation.

It is really not recommended to attempt to put your computer to sleep if you expect all programs to start again normally 100% of the time.


Easiest Fry, – Just Reboot the computer – Rebooting gives your a system a fresh start and allows the computer to close down normally and start the programs it requires in a normal systematic manner.  This is most reliable and simplest solution.

Close the Citrix receiver and reopen.

Log off and log back on to the Citrix receiver.

Get Act! AddOns with a Hosted Database

January 14th, 2016 • By: Brianna Loftin ACT! Software, Hosting

Would you like to use your Act! AddOns and still have your Act! Database Hosted?  Check out all of your AddOn options for Virtual Desktop Hosting at the AddOn Store!

Email support@cloudtopoffice.com or call 866-710-4228 for more information.

Making Your Customer List Private in ACT! CRM

May 24, 2017
by: Jon Klubnik • Uncategorized

Making your ACT Database a hidden share on your network.

February 28, 2017
by: Jon Klubnik • Uncategorized

Calculating the age of an ACT Contact.

February 3, 2017
by: Jon Klubnik • Uncategorized

Saving an AC T! Query for Later

February 3, 2017
by: Jon Klubnik • Uncategorized